Cancellation and Refund Policy

At 13 Cab Melbourne, we value your time and trust. Please read our cancellation and refund policy carefully before booking our services.

Cancellation Policy

• Customers can cancel their booking up to 24 hours before the scheduled pickup time without any charges.
• Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
• For VIP and Group Services, cancellation policies may vary. Please check the terms while booking.
• To cancel a booking, you can contact our customer support via phone or email.

Refund Policy

• Refunds will be processed for eligible cancellations according to the timeline mentioned above.
• Refunds will be made to the original mode of payment used during booking.
• Partial refunds may apply for cancellations made within the 24-hour window or for special services.
• Any disputes regarding refunds can be resolved by contacting our customer support team.

We strive to provide a smooth and transparent service experience. For any questions regarding cancellations or refunds, please contact our team at 13 Cab Melbourne.