Effective Date: 9 September 2025
At 13 Cab Melbourne, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website 13cab-melbourne.com or our services. By using our website or booking our services, you agree to this Privacy Policy.
Information We Collect
- Personal Information
- Name, phone number, and email address
- Payment details such as credit card information and billing address (only when you make an online payment)
- Service Information
- Pickup and drop-off locations, travel date, and time
- Booking details and ride preferences
- Usage Information
- How you use our website and services
- Cookies and similar technologies that help us improve your experience
How We Use Your Information
- Processing bookings and providing cab services
- Offering customer support and resolving queries
- Personalising services based on your needs
- Sending promotional offers or service updates (you may opt out anytime)
- Analysing website and service usage to improve performance
- Meeting legal or regulatory requirements
Google Ads & Tracking
- We use Google Ads conversion tracking to understand how visitors reach our website.
- We may use Google remarketing tools to show relevant ads based on your previous visits.
- You can manage or opt out of personalised ads anytime via the Google Ads Settings or the Network Advertising Initiative opt-out page.
Sharing of Information
- We do not sell your personal information. However, we may share it with:
- Service providers such as payment processors and analytics providers
- Business partners for promotions or joint services (only when relevant to you)
- Legal authorities if required by law, court order, or to protect rights and safety
Data Protection
We take security seriously and use appropriate measures to protect your personal information from unauthorised access, misuse, or disclosure.
Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our website.
